Returns
To return a product: For all Indie Uprising fulfilled products, you must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@indieuprising.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
Defective items: Indie Uprising guarantees all products fulfilled by Indie Uprising and will always replace them at no cost. If the item is discontinued or no longer available we will work with you to select a suitable alternative or we will provide a full refund.
All other information beyond this point on this page pertains to non-defective items.
Orders fulfilled by Indie Uprising:
What can be returned: Most of the items shipped by Indie Uprising can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns on Indie Uprising fulfilled products will be accepted after 30 days of receipt of purchase. Items that come in packaging and are not in their original packaging cannot be returned. (Most items do not come in packaging, this does not apply to the shipping bag/box/etc). Items with noticeable wear cannot be returned. This includes items covered in pet hair or saturated with smells like perfumes and cigarette smoke. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Indie Uprising - Returns
414 Baxter Ave STE B-002
LOUISVILLE, Kentucky 40204
United States
Orders fulfilled by Indie Uprising:
We know this can be confusing, but most Indie Uprising stores do not self-fulfill any items. If you are unsure if your order was self-fulfilled, please contact Indie Uprising directly at info@indieuprising.com and we will assist you.
If your order WAS self-fulfilled by Indie Uprising, please contact them with any return/exchange/etc questions at info@indieuprising.com. If you are unable to get a response or you feel Indie Uprising is being unreasonable, please email Indie Uprising at info@indieuprising.com and we will assist as best we can.
